Property Management (Commercial and Residential)

We provide a complete property management service to assist you in every aspect of your property investment. We create asset strategies to identify opportunities for capital and income growth and can advise you on the different legislations required for commercial and residential leases.

We understand the importance of optimising operational and service levels of your property investments.

Ask us about:

  • Rent, service charge and insurance collection/administration
  • Credit control and financial reporting
  • Landlord and tenant management including lease compliance
  • Regular inspections
  • Planned and unplanned repair, maintenance and improvement as required
  • Service charge management
  • Risk management including statutory compliance
  • Sustainable operations
  • Facilities management including site staff.

Asset Management

We provide bespoke asset management strategies to meet our clients’ needs.

Our experience tells us no properties or two portfolios are alike in character, or in the challenges they present. We use a bespoke, personalised approach to help identify the right strategy for our clients and assemble the right talent to deliver it.

Ask us about:

  • Review of property assets and advice on asset management strategy
  • Assembly and supervision of teams to deliver an agreed asset management strategy
  • Implementation of asset management strategy
  • Advice on portfolio balance and timing of acquisitions and disposals
  • Refurbishment and upgrading of space to add value
  • Obtaining planning consents for additional space or change of use to add value
  • Instructing and supervising letting agents and the marketing of vacant accommodation
  • Regular liaison with tenants to review opportunities for surrender and re-gear of leases to enhance value and set new rental benchmarks or retain existing tenants
  • Undertaking rent reviews and lease renewals on behalf of clients or supervising the process where specialist advisors are required.

Facilities Management

We support you with high-end specialist services that manage everything from day-to-day repairs to cleaning. We will ensure a building’s compliance with statute and regulations and provide you with a tailor-made management service.

We only work with reliable and considerate contractors who adhere to our strict health and safety controls and demonstrate exemplary attention to detail. Together, we ensure your building always looks its best and is fully compliant. Sustainable and environmentally sensitive solutions underpin the day-to-day management of the properties in our care.

Ask us about:

  • Management of service charge budgets and calculation of on account charges
  • Risk management including statutory compliance with health & safety
  • Regular inspections
  • Vetting and approving contractors
  • Regular re-tendering of contracts to ensure our clients are getting the level of service they require at the most competitive price
  • Taking all reasonable steps and attending to any emergency relating to the property.

Financial Management

We’ll make sure your assets are administered correctly, and adhere to all financial compliance requirements. Our RICS Code Compliant team uses tested processes and immaculate record keeping in collecting rent, service charges, insurance premiums and interest.

Demand and collection of rents and charges is a challenging process. We bring exacting management expertise and full transparency to what can be the toughest part of the job.

Ask us about:

  • Rent and service charge demand and collection
  • Insurance premiums, interest and other lease charges demanded and collected
  • Focused and detailed credit control
  • Payment and discharge of monies collected in respect of property expenses
  • Dedicated client bank accounts into which funds are paid
  • Regular transfers to client nominated account/s.
  • Maintenance of proper and up to date records to RICS standards
  • Purchase order system for supplier invoices
  • Full administration of service charges including preparation of budgets and calculation of on account charges
  • Service charge reconciliations
  • Reporting: provision of detailed financial information and accounts on a monthly, quarterly or annual basis tailored to clients’ requirements
  • Provision of VAT reports
  • Liaison with HMRC in respect of non-resident landlord schemes to ensure no withholding tax deductions
  • Retaining and administering rent deposits in accordance with all relevant provisions.

Assured Shorthold Tenancy Letting and Management

Peace of mind for lettors: quality tenants and quality tenant experience.

Where securing quality tenants is paramount, we oversee the vetting process directly. Our clients' tenants can count on a 24-hour helpdesk and the provision of all appropriate repairs and decoration during lettings.

Ask us about:

  • Instructing and supervising local agents to source good quality tenants
  • Vetting prospective tenants
  • Arranging check-in/out reports
  • Tenant liaison
  • Organising appropriate repairs and decorations during letting
  • Dealing with Insurance claims.

Insurance

Tideway offers a comprehensive suite of commercial property insurance services.

We understand the value of your asset. Whatever its application, we’ll ensure your property is properly covered at competitive rates.

Ask us about:

  • Ensuring that building sums insured are correct
  • Arranging the competitive tendering of insurance requirements
  • Placing suitable cover with market leading insurers through experienced and expert brokers
  • Ensuring compliance with insurers’ requirements
  • Liaising with insurance brokers and handling claims
  • Arranging valuations for insurance reinstatement purposes
  • Organising full insurance cover for the property in accordance with lease terms.

Sustainability

Tideway recognises how our actions affect our current and future environment. We are fully committed to continual sustainability improvements and we work hard to ensure that our work has a minimum impact on the environment in which we operate.

Ask us about:

  • Energy efficiency, savings and cost management
  • Waste management and usage
  • Environmental management and risk
  • Environmental compliance
  • Use of renewables.